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About Mr. Rooter Plumbing of Wilmington and Brunswick County

Trusted Plumbers in Wilmington, Cape Fear, & Other Nearby Areas in Brunswick County

Welcome to Mr. Rooter Plumbing of Wilmington and Brunswick County! We're a locally owned and operated plumbing company with national support. We're here to solve your plumbing problems, big and small, throughout Wilmington and beyond.

We deliver the level of service we do by adhering to a strong set of national standards, which means we never cut corners. Our customers love us for it, and that's why they continue to turn to our Wilmington plumbing company for both residential and commercial plumbing services.

Trusted Plumbers in Wilmington, Cape Fear, & Other Nearby Areas in Brunswick County
Mr. Rooter plumber standing in front of a van.

Our Service Philosophy

At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

We Live Our Code of Values By R.I.C.H.

Respect

  • Treating others as we would like to be treated.

  • Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

  • Responding in a timely fashion.

  • Speaking calmly and respectfully, without profanity or sarcasm.

  • Acknowledging everyone as right from their own perspective.

Mr. Rooter professional at a customer's open door.

R

Integrity

  • Making only agreements we are willing, able and intend to keep.

  • Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

  • Looking to the system for correction and proposing all possible solutions if something is not working.

  • Operating in a responsible manner: "Above the line…"

  • Communicating openly and with purpose.

  • Asking clarifying questions if we disagree or do not understand.

  • Never saying anything about anyone that we would not say to him or her.

Mr. Rooter professional handing a customer his business card.

I

Customer Focus

  • Continuously striving to maximize internal and external customer loyalty.

  • Making our best effort to understand and appreciate the customers' needs in every situation.

Mr. Rooter professional showing customers a service plan on his tablet.

C

Having Fun In The Process!

  • Looking for opportunities to make tasks fun and spread joy.

Mr. Rooter Plumbing professional showing two customers something on a tablet.

H

Meet Our Owner: Mark Gonzales

Mark Gonzales, owner of Mr. Rooter of Wilmington, NC.

While we're a part of an extensive network of Mr. Rooter locations delivering quality service coast to coast, our company has been owned and managed by Mark Gonzales for over 13 years!

Mark grew up in the Bay Area and got his first job at a local gas station. Soon after, he began doing plumbing work and discovered his love for plumbing. He worked in an emissions-testing lab later on, but then went back to being a plumber full-time - and for a good reason: he loves plumbing and loves teaching others the plumbing trade. So much so that he decided to open his own Mr. Rooter franchise to serve Brunswick County!

Board Director of PHCC of NC

Plumbing Heating Cooling Contractors Association of North Carolina Logo

His love for plumbing extends beyond his ownership of Mr. Rooter Plumbing of Wilmington and Brunswick County – Mark Gonzales serves as a Board Director of the Plumbing, Heating, Cooling Contractors Association of North Carolina. PHCC and its members are committed to serving the advancement and education of North Carolina's heating, ventilation, and air conditioning professionals.

The North Carolina chapter of PHCC strives to help its members continue to grow, provide healthy and safe services to their local North Carolina communities, and protect the environment in the process.

Aside from training his team, managing day-to-day operations in partnership with his incredible in-house customer support staff, or leading the PHCC Board, you'll probably find Mark enjoying the great outdoors, exercising, or spending time with his family and friends!

Service You Can Trust!

Let us know how we can help you today.

Our Blog

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4 Ways to Unclog a Toilet That Won't Drain

There’s never an appropriate time for your toilet to clog. Whether you’re at a holiday dinner, family gathering, or ho

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How to Block a Bathtub Drain Without a Plug

There are few things as relaxing as soaking in a hot bath after a hard day of work. However, that joy can turn into frustration when you realize you don’t have a bath stopper or it’s no longer doing its job.

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How to Clean a Smelly Drain

There are few instances where you’ll put on your investigative hat faster than when you smell something stinky in your kitchen or bathroom.

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Expert Tips

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Determining Plumbing Service Costs

In our years of experience, we have found that our customers prefer an accurate price based on their exact plumbing problem. Most phone quotes are subject to change once the service technician sees the job. We don't think that is fair to you. By allowing us to diagnose your plumbing problem in person, you will know exactly what it will take to get the job done.

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How Much Is a Plumbing Inspection?

A typical plumbing inspection can vary in price depending on the size of your home or property. With Mr. Rooter®, an in-home inspection is completely free with repair or any other type of plumbing service. This includes an in-depth inspection from a trained and licensed plumbing professional.

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10 Common Water Heater Problems + How To Fix Them

Water heaters are essential for your home, providing warm showers, clean dishes, and sanitized laundry. When water heaters malfunction, it can disrupt your daily routine. Some of the most common signs that a water heater is not working are a strange odor, a leaking water tank, low water pressure, and a noisy water heater.

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  • North Carolina is full of rich history – and Wilmington, Cape Fear, and the surrounding areas are no exception. Historical homes fill the area, with some dating back to as early as the Civil War Area. Since these homes are older, it's important to ensure that your property's integrity is protected from water damage, unsafe conditions, and other common problems that come along with older plumbing systems.

    We offer a wide range of plumbing services that can restore reliability to your system and comfort to your space. When it comes to plumbing, nothing is too big or too small for our team. We can handle your:

    • Plumbing maintenance
    • Clog removal
    • Drain cleaning
    • Gas line services
    • Sewer line repair
    • Burst pipe repair
    • Video camera inspection
    • Commercial plumbing services
    • Water heater replacement
    • Water heater maintenance

    We want to be your go-to plumbers in Wilmington and the surrounding areas – and we want you to feel like you can rely on us for all your plumbing needs. And if you're not quite sure what those needs are yet, don't worry: we'll complete a detailed inspection of your home's plumbing, drains, and sewer and provide a free estimate so you know what costs to expect.

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Service You Can Trust!

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