4.8/5

531 Ratings

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Paul Sneve
Paul Sneve via Google

Nick was great. Very fast

Sam
Sam via Google

These folks know what they're doing. We've used them a lot and they're always friendly and get the job done. Nick was my Tech this time. Took time to explain stuff to me like I'm a toddler so even a dope like me could understand.

Rain
Rain via Google

Nick was my tech today, was very helpful in getting service done quickly and explained some other issues in the house and gave estimates for additional work needed. Thanks nick!

Response from Owner

Hi Rain, thank you for sharing your experience! We’re happy to hear Nick was able to get things handled quickly and give you some insight on other issues in your home. If you need further assistance, we’re here to help!

Sam Billion
Sam Billion via Google

Brian Howard came in to my house to help with a leaking pipe. While here, he was working effectively and effectively to try and solve this issue. At no point did I feel pressured to do more than what was necessary and he was able to take care of everything, would definitely utilize his service again!

Response from Owner

Hi Sam, thank you for sharing your experience! We’re glad to hear that Brian was able to resolve the issue and take care of everything efficiently. We truly appreciate your trust and are here to help whenever you need us!

Briana Behrens
Briana Behrens via Google

Nick did a great job going over what issues I had and explaining how to fix it.

Response from Owner

Hi Briana, thanks for the feedback! We’re glad Nick was able to explain everything and address your concerns. If you need anything in the future, we’re here to help!

Susan Dinsmore
Susan Dinsmore via Google

Brian was amazing! He fixed my water leak after hours! He was very professional & explained everything as he worked! Very personable & I highly recommend Mr Rooter Plumbing and Brian!!

Response from Owner

Hi Susan, thank you so much for your feedback! We’re glad to hear that Brian was professional, friendly, and took the time to explain everything while fixing your water leak. We really appreciate your recommendation and are always here if you need anything else!

Chris Hamilton
Chris Hamilton via Google

Brian Howard came out and did quick and amazing work. Highly recommended.

Response from Owner

Hi Chris, thank you for your kind words! We’re glad to hear that Brian provided quick and amazing service. We truly appreciate your recommendation and are here whenever you need us!

Marge Lovaas
Marge Lovaas via Google

Brian came very quickly and helped me with my frozen pipes. He showed me which space heater to purchase and answered all of my questions.

Response from Owner

Hi Marge, thank you for sharing your experience! We’re glad Brian was able to assist you quickly with your frozen pipes and provide helpful advice on space heaters. If you have any more questions or need further assistance, we’re always here to help!

Tom Frost
Tom Frost via Google

Brian was excellent. Explained everything well. Quality work.

Response from Owner

Hi Tom, thank you for your feedback! We’re glad to hear that Brian provided clear explanations and delivered quality work. We truly appreciate your kind words and are always here to assist you!

Melissa Mogen
Melissa Mogen via Google

Nick and Brian provided great service. Brian went through the whole process and gave me a few different options to fix the problem. Nick then performed the service and did an excellent job. They let me know what was happening throughout the process and even cleaned up their mess upon leaving. Highly recommend.

Response from Owner

Hi Melissa, thank you for your wonderful feedback! We're so glad Brian was able to walk you through the process and offer options, while Nick provided excellent service and kept you informed every step of the way. We’re happy to know they left everything clean and up to your expectations. We truly appreciate your recommendation and are here for you anytime!

Britney Cooper
Britney Cooper via Google

Nick Wallace was our tech and he was quick, clean and friendly. We really appreciate his workmanship.

Response from Owner

Hi Britney, thank you for sharing your experience! We’re glad to hear that Nick was quick, clean, and friendly while providing excellent workmanship. We appreciate your kind words and are always here to help!

Arlen or Evelyn De Zeeuw
Arlen or Evelyn De Zeeuw via Google

Nick was here and gave good report. Thanks

Response from Owner

Hi Evelyn, thank you for your feedback! We’re glad to hear that Nick provided a good report. We appreciate you choosing us, and we’re here if you need any further assistance!

Bob Woodraska
Bob Woodraska via Google

My aging gas water heater gave up and started leaking over the weekend. Although there wasn't a ton of water, I was very nervous, because I've heard horror stories. Nick from Mr. Rooter came out and quickly got things back to a good place. 3 things I got from having a professional replace the water heater. 1) When you have an issue like a leaking water heater, you want someone to address it NOW. Mr. Rooter was very quick to get someone to my place on a weekend. 2) The price they quoted me for replacement was the price I paid. No other charges or fees mysteriously appeared on the final bill. 3) After Nick was finished removing the old water heater and installing the new one, there was NO mess. Other than a shiny new water heater, you couldn't tell that someone had done major work in my basement. Also, he was very careful to protect my carpet while hauling the old water heater out and performing the work. I expected some additional cleanup after the replacement, but there was nothing extra for me to do. Greatly appreciated.

Response from Owner

Hi Bob, thank you so much for taking the time to share your experience! We’re so glad Nick could address your water heater issue promptly and provide a smooth, hassle-free service. We take pride in providing transparent pricing, efficient service, and a clean work environment, so it's great to hear that everything went smoothly. Your satisfaction is our priority, and we appreciate you choosing us for the job. We’re always here for any future needs!

Jeff Steinberger
Jeff Steinberger via Google

Thorough and Brian explained the situation and solutions well.

Response from Owner

Hi Jeff, thank you for your feedback! We’re glad to hear that Brian provided a thorough explanation of the situation and solutions. We appreciate your kind words and are here to help with any future needs!

Kylie Lavoy
Kylie Lavoy via Google

Brian was very helpful. He was honest about what needed to be done and gave me several different cost-effective options to resolve my plumbing issue. He also was great about following up to ensure everything was working properly.

Response from Owner

Hi Kylie, thank you for sharing your experience! We’re glad to hear that Brian was able to provide honest, cost-effective solutions and followed up to ensure everything was working properly. We appreciate your feedback and are always here to help with any future needs!

Mackenzie Moore
Mackenzie Moore via Google

I just had a pipe burst in my basement and thanks to the very helpful and friendly service from the receptionist to my service tech. Brian the issue was taken care of within an hour. I am so happy and thankfully they were able to help us so quickly.

Response from Owner

Hi Mackenzie, thank you for sharing your experience! We’re so glad to hear that Brian and our team were able to resolve the issue quickly and efficiently. We truly appreciate your kind words and are always here to help when unexpected situations arise!

Andrea Glasgow
Andrea Glasgow via Google

I was so grateful today for the services of Mr Rooter! Upon waking, I had the dreaded experience of stepping on wet carpet… And then wondering how and why. Because of my membership arrangement I was bumped to nearly the very first service call and had help within a few hours. Brian did an amazing job of assessing the situation and letting me know what was to be done to fix it. I was able to make the decision with time and cost expectations provided and was prepared for it to take longer than it did! Thankfully some shortcuts were found, but I felt honored by his transparent disclosures to me. Wonderful experience today, Mr Rooter is absolutely one of the most caring service teams you will find!

Response from Owner

Hi Andrea, thank you for sharing your experience! As a valued member, we’re glad you could take advantage of the front-of-the-line service. Brian takes pride in providing transparent and efficient service, and it’s wonderful to hear that he exceeded your expectations. Your kind words about our team mean so much to us. We’re honored to be your trusted service provider and are always here when you need us!

James Heeren
James Heeren via Google

Nick came out for our emergency. We had water everywhere and he fixed us up good. Came out after hours and had a very positive attitude and he takes pride in his work.

Response from Owner

Hi James, thank you for your kind words! We're so glad Nick was able to assist you during the emergency and resolve the issue with care and professionalism. We truly appreciate your feedback and are always here when you need us!

Billy Trosper
Billy Trosper via Google

Quick and easy to work with. Fast response when we needed help with our plumbing issue and great work. Would recommend to others.

Response from Owner

Hi Billy, thank you for sharing your experience! We're happy to hear that our team was quick to respond and able to resolve your plumbing issue with great results. We appreciate your recommendation and look forward to helping you again in the future!

Alexander Zephier
Alexander Zephier via Google

Nick was our tech. He did a quick and great job. Friendly and informative to work with as well.

Response from Owner

Hi Alexander, thank you for your feedback! We're glad to hear that Nick was able to complete the job quickly and provide friendly, informative service. We appreciate you choosing us and look forward to working with you again!

Total number of 5 star reviews :473

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