Knoxville Plumbing Reviews

Urgent situation on a Saturday… of course. Plumber showed up on time, was diligent in attempting to locate the problem.

Randy and Luke are exceptionally knowledgeable and professional. They took time to thoroughly investigate our plumbing issues and Randy gave us detailed information. Will always use them!

Very happy with the work they did.

I am giving Luke a 10 out of 10 on the work he did to replace my shower valve and turn on handle. He was professional, informative, patient and neat. It was a pleasure to have him work on the shower. Thanks Luke.

Kept appointments. Had email updates. Estimates were accurate. Staff was professional and skilled.

These guys did a great job! I had to have one of my main lines replaced and leaky galvanized steel pipes swapped out for PVC all the way to the main. The guys that did it were super professional and got the job done very quickly considering the scope. Highly recommend!

Very professional tech. Installed a new garbage disposal and did an excellent job.

Prompt, clean, efficient, but a little on the $$$

My tech was a guy named Luke and he was right on time for the scheduled appointment. We had two other plumbing companies come out before Mr Rooter and they said nothing could be done and they never bothered to look as we have a 59 year old house with galvanized pipes. Luke walked in and explained everything in detail what he could and couldn’t do and educated on the rights and wrongs to do with these old pipes. He didn’t guarantee it up front but he wound give it his best effort….and boom Mr Luke fixed it in a timely manner and was enthusiastic about making the homeowner happy with his effort. In the future I will look for and use this particular technician. A true technician! Thank you Luke and Mr Rooter we wish this company much success. FANTASTIC!

The persons you sent were extremely professional and polite. They explained every step of the process. You have a GREAT team. I’m very happy with the service I’ve received thus far.

Great service, friendly, they show up on time and they do good work and keep your house clean while they do it. Very highly recommended.

Great results!

Our water main to the street had ruptured and, unbeknownst to us, had filled our crawlspace with water. We already had been without water for a day and a half, because of a larger water main break in our neighborhood, when we learned of our own break late on a Friday afternoon. Mr. Rooter called me back Friday evening and was able to send someone out first thing Saturday to evaluate. They pinpointed the problem and were honest about options. They set up service for Monday, arrived on time and completed the job in less time than the original estimate. In addition, it involved digging a trench across my yard, and midway through I panicked because I did not remember to ask them not to bust up the sidewalk, move items, ruin the flower bed, etc. ... only to find, happily, that they had avoided all those things without me even saying anything. I was initially hesitant to call a "national franchise," but these guys did a great job, communication was timely, they clearly knew what they were doing, and I felt like the price was fair. Definitely would use again. I was reminded to write a review when I noticed their truck in my neighbor's driveway this morning.

On time, on price, professional and thorough!

Very friendly and explained what was going to be done to run a new water line to house

Rhonda lined up a time for a 30 y.o. water heater replacement quickly and was helpful and friendly. Robert and Justin arrived on time and tackled a complex situation efficiently. The lead, Robert, was a good and knowledgeable problem solver who explained the process and materials in detail. We should be set to go for another 20+ years.