4.8/5

659 Ratings

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Susan Herd
Susan Herd via Google

Bobby Williams
Bobby Williams via Google

When our sewer line started backing up into our house on a Sunday night, Mr. Rooter called back just minutes after my initial call. Two other plumbing companies never called back. Alex, Justin and the rest of the Mr. Rooter crew were a tremendous help not only with fixing issues on "our side" of the sewer line but were persistent with getting JEA to respond quickly when we discovered there was also an issue on the city's side of the sewer line. Although many plumbing companies in Jacksonville have raised their prices to the stratosphere, I found Mr. Rooter's prices to be very fair. I have hired Mr. Rooter before and will definitely hire them again.

CONSTANCE BAILEY
CONSTANCE BAILEY via Google

tech. was very informative about what was needed and why the repair needs to be done. i just can't afford the repair at this time.

Response from Owner

Constance, please feel free to reach out to us again and we can work something out for you. We do have amazing financing options as well we can work with you and see what can be done within your budget. I hope you reconsider and give us a chance to be your number one plumber.

Shawn Taylor JR
Shawn Taylor JR via Google

Awesome fast service, cleaned my line and made sure all water was flowing properly

Response from Owner

Thank you Shawn for leaving us a 5 star review! Jake will be happy to see your great review for him! We appreciate your feedback and hope to have gained you as a loyal Mr. Rooter Plumbing of Jacksonville customer for the future. Please do not hesitate to reach out to us for all your plumbing needs. We can do it all - big or small - call us and we'll help you in any way we can!

Susan Losh
Susan Losh via Google

Had a pipe break on a Sunday and they came out quickly to fix it. Easiest experience I have ever had when dealing with an emergency on the weekend. 10/10.

Response from Owner

Susan, we are so glad to hear of your rave review for us here at Mr. Rooter Plumbing of Jacksonville! Thank you for taking the time to do so. Justin is a great asset to our team and we are thrilled to hear he was able to get your pipe break resolved - on a sunday - in quick turnaround time! Please refer us to friends and family as that is one of the best compliments you could give us. Thank you for your business!

Bill Nicholson
Bill Nicholson via Google

Your tech. Alex did a great job Explained every thing he was doing. Fixed problem quickly. A credit for your company. You worked me in quickly like you said you would.

Response from Owner

We do our very best to get to our customers in a timely manner while offering quality service and great prices. Please do not hesitate to reach out to us again in the future should you need any plumbing work and refer your friend and family - as that is one of the best compliments! Thank you for taking your time to leave us this 5 star review. We appreciate it!

Diane Dyal
Diane Dyal via Google

Alex came out and help me out with my problem, very efficient , they were in and out under an hour and very courteous. I knew up front exactly what the cost would be and very happy with the outcome!

Response from Owner

Awesome to hear this, Diane! We are so happy Alex exceeded your expectations and was efficient with his quality of work. We hope to have gained you as a loyal Mr. Rooter of Jacksonville customer for the future! Please refer us to friends and family as that is the best compliment you could give us, outside of this great review for Alex and our company :) Thank you!

Rotty Oum
Rotty Oum via Google

My plumber Alex was amazing. Was quick and professional. Answered any questions I had and did amazing work installing my water pump.10/10 stars

Sophros Recovery
Sophros Recovery via Google

Alex got here fast and unclogged both our toilets in less than an hour. Thanks Alex! Great guy and personality.

Response from Owner

Dex, thank you so much for your kind words in your review for us here at Mr. Rooter Plumbing and for taking the time to do so! We are happy to hear that Alex went above and beyond for you and was able to get your toilets up and running in record time. Any time you need us, do not hesitate to reach out! We appreciate you. Thank you.

Denise
Denise via Google

I hired Mr. Rooter to replace my water heater. They gave me a great price, were able to put me on their schedule quickly, and Alex completed the job in around an hour. I will use this company for my future plumbing needs.

Response from Owner

Denise, it was such a pleasure to work with you. We are so happy to hear your experience with us was an exceptional one. We are thrilled we have gained you as a loyal and lifelong Mr Rooter customer - we certainly appreciate you! Thank you so much for taking the time to leave us this great review. Please know we are here for you for any and all plumbing needs!

Joe McCartin
Joe McCartin via Google

Alex was a great guy. Fixed my problem and taught me other things about my new house plumbing. Very friendly, efficient man. I had to offer him the use of my dock on his free time hours.

Response from Owner

LOL - I am sure Alex appreciated your offer of use of your dock, Mr. McCartin. That was very kind of you. Thank you so much for leaving Mr. Rooter Plumbing and Alex a 5-star review. We are so happy to hear Alex exceeded your expectations and taught you a little about plumbing in the process :) We value your business and appreciate you taking the time to leave such kind words. We will be sure to pass them along to Alex. We are here whenever you need us!

Antonina Soroka
Antonina Soroka via Google

Mr. Rooter has wonderful customer service! Always quick to pick up the phone and answer any questions we have.

Response from Owner

Thank you, Antonina! We really enjoyed working with you and your team at Turtle's Nest. We look forward to the start of a great working relationship for the future. Please do not hesitate to give us a call here at Mr. Rooter Plumbing when in need of any plumbing services. We are willing to work with you and help in any way we can. Thank you!

Kyle
Kyle via Google

They did a great job at finding the problem at my store when other companies couldn’t. They were very fair and got the work done quick! Thank you Mr. Rooter!

Response from Owner

Thank you, Kyle, for your kind words for our company and our team! Your wonderful review does not go unappreciated by all of us here at Mr. Rooter Plumbing! We are here for you when you need us most. Please do not hesitate to reach out when in need of plumbing services :)

Patricia Fulton
Patricia Fulton via Google

Response from Owner

Thank you so much for leaving us a 5-star review, Patricia! We were glad to have helped you with the pressure in your pump to get you back up and running again! Please do not hesitate to give us a call in the future should you need plumbing issues remedied. We are here to help in any way we can. Thank you!

Belinda Fallon
Belinda Fallon via Google

Very polite and professional, very pleased with the service

Response from Owner

Belinda, thank you for taking the time to leave a great review for Alan. He is an integral part of our team here at Mr. Rooter Plumbing and are so happy to hear your experience with him was a great one. We hope you think of Mr. Rooter Plumbing for any future plumbing services you may need and use us as your go-to plumber! Thank you!

Helen Caffarella
Helen Caffarella via Google

Alan and his assistant were prompt, polite, and well prepared to complete the repairs we needed. They kept me informed and completed everything quickly and made sure all was clean and usable in both restrooms before they left. Highly Recommend Alan when repairs are required.

Response from Owner

Thank you so much, Helen, for leaving Alan and Justin a rave review! We love to hear feedback from loyal customers such as yourself on a job well done. It pushes all of us here at Mr. Rooter Plumbing to continue to strive for great customer service with quality work to get the job done efficiently and effectively. We are so happy you found your go-to plumbing company for the future should any plumbing needs arise!

Charles Weary
Charles Weary via Google

Great gays thay did a wonderful

Response from Owner

Mr. Weary - Thank you for your wonderful review for Jake and Avery. They will be happy to see your kind words to their job well done! We are glad to hear they exceeded your expectations and we look forward to being your go-to plumbers for the future. We can do it all - so please do not hesitate to give us a call again in the future. Referrals are also one of the greatest compliments you could give us - alongside this review :) We appreciate you!

MrLangDog
MrLangDog via Google

Between 2 AM and 6 AM on a Saturday, my water supply line broke. They had manager Allen Martin out here by 10 AM and fixed my supply quite quickly and for a reasonable cost. Highly recommended.

Response from Owner

Thank you so much for the 5-star review, Mr. Langford! We are so glad to hear Allen was able to fix your water supply line and get your water back up and running! We know being without water is less than ideal so I'm glad Allen was able to get there promptly. Allen called into our office afterwards and mentioned how polite and how much of a pleasure it was to work with you in getting your problem resolved. We thank you - from the whole Mr. Rooter Team - for being such a great customer to work with! Please call us any time you need us - we are here when you need us most.

Erica Rieffanaugh
Erica Rieffanaugh via Google

Alan saved the day. His experience allowed him to visualize the complex problem that was my new drain fitted to an old drain. He remodeled my undersink area and modernized the piping. No more drip!!! He turned the mess into the best! Thanks for the attentive service!

Response from Owner

Wow! Alan will be so happy to read this review from you. Thank you so much for sharing your experience with Alan and Mr. Rooter Plumbing of Jacksonville. We appreciate you taking the time to do so. We always strive to give the best possible customer service and quality plumbing services to each and every one of our customers and we're happy to hear we exceeded your expectations. Please do not hesitate to call us again for any plumbing issues in the future. Thank you!

Boris Model
Boris Model via Google

Response from Owner

Boris, we are so glad to hear Brandon went above and beyond your expectations. He was so happy to hear he made you a happy and loyal customer to Mr. Rooter Plumbing! Thank you for taking the time to leave us a 5 star review. We appreciate your time and we appreciate your business. Please do not hesitate to call us for all your plumbing needs in the future. We're just a phone call away!

Total Number of Reviews:659

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