What People Are Saying About Mr. Rooter Plumbing of El Paso

Mr.JavierWasVeryProfecional.VerySatisfied.

Very punctual and professional. Fixed my problem! My technician was Mario!

There are cheaper plumbers, but the expertise and attention to detail are what keeps me as a loyal customer.

They showed up when they said they would. Explained what the issue was and the necessary steps to fix it. Very professional and friendly. Will definitely recommend.

I’ve only written two detailed reviews before this one, but I do read reviews before I use any type of service. We called Root-rooter on Friday afternoon, and they sent a plumber within less than 2 hours. Our plumber was very friendly, and he worked fast and efficiently. He also cleaned any debris after finishing the job. Before starting he informed us that he’d have to cut into the dry wall and that the repair to the wall would not be included. We knew this would not be part of his job, and that it was going to be repaired by our homeowner’s insurance claim. I’m not only mentioning this because he showed us such curtesy and professionalism in telling us this, but also because I’ve seen several reviews on here that take stars off of their ratings because the drywall repair isn’t covered. Drywall repair isn’t part of a plumber’s job. They are there to fix any plumbing issues you may have, and an insurance claim should remedy the rest. Just be sure to inform your insurance before you have anyone cut into the wall. If your insurance doesn’t cover the repair you will be responsible for that repair. That being said, with any repair being done to your home make sure you ask what is included in the repair to save yourself from any surprises.

We needed repairs on a faucet leak and a toilet float. Great customer service when we called to make an appointment. Murphy came out and fixed the issues. He is professional and organized. I highly recommend this business. Fast professional service. This is our second visit. We are highly satisfied.

Mr Rooter was very prompt even thought I called them late in the afternoon. The technician they sent was very professional and did a great job on fixing my plumbing problem. Thank you very much. I'll be calling them again for all my plumbing needs.

Absolutely wonderful experience! Called and spoke with Pearl who was friendly and efficient and was able to find a tech and have them at my house within a couple hours. Murphy was great! Got my hot water heater back up and running in no time, with lots of explanation and advice. Will definitely be using them for any needs in the future!

Saul and Larry were professional and helped resolve the problem. Thank you Mr Rooter

Great service, very respectful staff, on time and always keeping you informed on the work they are doing. 100% recommended

Gilbert from Mr. Rooter was polite, professional , and knowledgeable. Will hire him for any plumbing job.

I believe our technicians name was CJ, he was kind, prompt, thorough and fast. He went above and beyond making sure the toilet area was cleaned after fixing our issue and did a great job. We appreciate the service and will be using Mr. Rooter again when we need plumbing services.

On time! Courteous and very thorough

I am very pleased with the work done by Tech. Mr. Hernandez. My call was answered within an hour. Mr. Hernandez was very thorough, knowledgeable in offering alternative solutions to correct existing problems. Be prepared for an expensive job. That is the only downside to my experience with Mr. Rooter Plumbing. Otherwise they are the people to call.

Gilbert was very thorough and professional

Manuel is very knowledgeable and helpful with my plumbing problem- fixed

Gilbert was very helpful in servicing my kitchen plumbing issues. He explained the problem and showed photos of the problem. Afterwards Gilbert cleaned up the area he worked in and answered all my questions. I would highly recommend their services to anyone. Thank you!!!

Great service. Super friendly and quick response. Very knowledgeable and quick service