What People Are Saying About Mr. Rooter Plumbing of Contra Costa County

Thank you Daniel, for friendly and efficient service in installing a new water heater!

Had a clean out drain overflow this past weekend. My HOA originally sent the work order to a different company but they could not come out until 5-7 p.m. the next day, and seemed very annoyed when speaking to them. I am so glad the HOA contacted Mr Rooter as an alternative. The scheduler was very pleasant. Spoke to him at 11:30 and a technician was here by 12:15! The tech, Edward, was very nice, easy to communicate my concerns to, did a great job and totally cleaned up the area surrounding the drain! In this busy time, I appreciate a company who puts into practice good customer service AND does a thorough job! I was so impressed with the service I received, I highly recommended this company to my HOA for all future plumbing issues in our development.

Was desperate for someone to fix my toilet and shower stoppage, then along came Daniel from Mr. Rooter to the rescue! He came the same day within hours, was very professional, fixed my issue and showed me on a camera how bad my sewer pipe looked. It’s an old house. So I will be using them again soon to add a pipe liner to secure the pipe, hopefully for years to come. I certainly don’t want my sewer pipe to collapse and end up costing me thousands more! Extremely happy with their service.

They're prompt they're easy to schedule with good customer service employees are very nice and very polite they do their work fast inefficiently. And they're very easy to schedule a time and a date with and they try to make it as soon as possible not put you out by a day or so when you have an emergency problem.

I was beyond pleased with my experience. The company is run well on the backend office side of things, very prompt, very profressional & very well setup. The tech was fantastic. I learned a couple things about plumbing and the plumbing in my house in general. He was very transparent about the work offerred. If your looking for a honest company that is more interested in longterm customer satisfaction than the typical sales game, these are your guys, I am usually very skeptical of service vendors but this one without a doubt is legit as they come.

When I called for assistance, the company responded to my request very quickly. The company is very respectful and friendly to me. In addition, the cost was very reasonable compared to other companies I have contacted regarding my issue.

Technician was very professional did a good job in a timely matter.

He explained the work first and sort of complicated hole so low to floor. Finished the job same day. Very professional.

Great response time..clean work..Great pricing..they take care of you ..and treat you like family. Have used this company for my own house my family' members house and my place of business..

Great customer service. Very professional.

2days complete removal of cast iron sewer system

Great service. Thanks a lot guys.

I called Mr. Rooter's emergency service line on a Saturday afternoon due to a water leak. I was able to make an appointment with a technician, Steve, for Sunday morning. Luckily, Steve called me on Saturday afternoon and offered to drop by my house that same day due to another client canceling their appointment. He explained our options for fixing the water leak and I chose the more long-term solution. Steve and his team were professional, friendly, and efficient through the whole process. Steve was transparent with the cost of the project and the time it would take to complete. By Sunday, we got our water back and by Monday, the whole project was complete and I made the payment over the phone with Steve. I'm so thankful to Steve and his team for the amazing job they did for our main water line. I wouldn't hesitate to reach out to Steve for future plumbing problems and I would recommend him to anyone needing plumbing service!

Arrived before time original time frame was professional from the beginning and even before leaving was great at his job 100%

Edward Was Very Professional At First Interaction, He Applied Shoe Covers Even When We Told Him He Can Walk In Without The Shoe Covers, He Put Them On As A Sign Of Respect To Our Home, Edward Checked Out The Toilet And Recommended A Replacement As He Provided Different Options As Well As Giving Us Advice To Save More Money. We Will Call Him Back When We Are Ready, When I Called Mr. Rooter The Staff That Answered The Phone Was Very Polite, Informative, Friendly And Professional. They Have Good Phone Etiquette. I Understand Why They Have Excellent Reviews And Have Very Satisfied Customers As They Have Built A Strong Reputation.

Daryl is very professional and knowledgeable I will recommend Mr Rooter to all my friends

Contacted Mr Rooter about noon due to a blockage of drain line that resulted in water emerging in walk-in shower. Water had flowed into the hallway and into the closets. Was informed a tech about half hour away would stop bye as soon as possible. Arrived forty-five minutes later, assessed the situation, gave us an estimate which we agreed to. Contacted his associates who performed some preliminary work which was done immediately. At the end of the day we were informed they would return the following day at 9:00am. They actually arrived ten minutes early, waited outside until precisely nine. (How many businesses these days arrive on or before a stated time?). The workers did what was agreed upon and completed the repair by 4:30pm. The next day they sent copy of invoice plus five pictures of the repair which included a picture of substance blocking the line. Ugh. Mr Rooter should be recognized for the outstanding job done from first phone call to their truck departing our home. Rory Rudy