Customer Reviews at Mr. Rooter Plumbing of Butler & Warren Counties

James and Chad were very nice and explained everything they were doing. They answered all my questions so I could understand what they were doing. I like that you get a call letting you know what time to expect them. I will be recommending Mr. Rooter to all my friends.

I would definitely recommend Mr. Rooter. My main line drain was clogged, and it could not be cleared from the normal entry point that was at ground level. I called Mr. Rooter and Richard came out the same day and explained what was going on and how it could be dealt with. He returned the next day with his co-workers, Jerry and Robert. They worked together and were able to clear the main drain by accessing the entry point from the roof. They even ran a camera down and sent me the video.

I came here to write a glowing review! This past tuesday night, our basement flooded after the storms we had. Realized the flooding at about 730. We called a few 24 hour plumbers, but the soonest they could get to us was next morning. Then we called Mr. Rooter. They advised that a service guy could be out in 2 hours! Our guys name was Chad, and he made it seem like we were his only call of the day, even though he showed up at nearly 1030pm! Turned out we needed a new sump pump and our old one was clogged. He was super professional, personable, and really nice. He was also very fair with his pricing; he said he likes to treat others the way he would want to be treated. You dont get that kind of customer service these days. He explained exactly what was wrong with the old sump pump, and what the new one featured. He gave us several suggestions, including calling a company he refers to clean up and fix the wet mess, and he said this company works with our insurance to cover it! We had no idea, so we were forever grateful for his prompt and friendly service, and for putting our minds at ease! If you need an immediate plumbing service, Mr. Rooter is your company!

Very reliable, easy to work with and fast response

They responded quickly to my emergency situation. Chad was great in helping resolve the problem. Next time I need any plumbing taken care of I'll be contacting this company. Definitely recommend

Highly recommend Chad with Mr. Rooter! Chad exhibited the best customer service I’ve experienced in any industry. He was truly fantastic. He was timely, friendly, efficient, and skillful. There was a leak at my main water line shut off valve and Chad replaced the ball valve and stopped the leak. If I ever have a plumbing issue in the future I will request Chad. I am very happy with my experience with Mr. Rooter Plumbing and they were able to address my issue same day.

Quick response, friendly and professional, efficient. Would highly recommend for any of your plumbing needs.

Highly recommend ! From my call for help, Melissa was awesome, and was very clear on the process and timing. When Chad arrived, he was professional, friendly and respectful. Most of all he was knowledgeable and thorough. When completed, everything was not only draining perfectly, but the work area was totally cleaned. Thank you to Chad, as I am certain this was not your original Friday night plans, but you were very much appreciated. Thank you :)

Tom was on time and helpful, I would recommend.

Deshawn Gay was prompt,fast and friendly. Knew what he was doing and did it quickly. Very impressed.Tub never drained this fast before. Thanks

Great service!

Excellent service, technician was very informative, and answered all our questions.

They were able to come and fix my clogged roof drain the same day. Other companies would not even help me. The gentlemen were very courteous and cleaned up after themselves. They will be the first plumbers I call in the future.